D. Discovery

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D. DiscoveryDownload the SOW

Design and configure ServiceNow Discovery to automatically populate ONLY the scoped CI Classes and CI Relationships.

Discovery Offering: $25,000 (Includes any three Solutions below)
Project Duration: 6 Weeks
A-la-carte: $10,000 per Solution



D.1. Discovery Setup

Summary:
- Design and Configuration of Credentials, MID Servers and Schedules as a pre-cursor to initiating Discovery.

Deliverables:
D.1.1. Credentials:
- Capture valid Credentials in ServiceNow to Support Discovery.
- Retire non-functional Credentials (which could result in lock-outs and slowing down Discovery).
- Document Credential ownership for ongoing Credential maintenance in ServiceNow.
D.1.2. MID Servers:
- Design MID Servers to support Discovery across multiple Instances / Regions.
- Install and Configure MID Servers to optimally leverage the MID Server Host resources.
- Retire non-functional MID Servers (and MID Server Hosts).
- Document MID Server ownership for ongoing MID Server maintenance in ServiceNow.
D.1.3. Schedules:
- Design Schedules to support Discovery across the scoped Infrastructure landscape.
- Associate Locations with Schedules driven by the IP Ranges.
- Configure Behaviors to optimize Discovery and minimize unwarranted errors.
- Retire non-functional Schedules.
- Operationalize Schedules to automate recurring execution of Discovery.



D.2. Service Mapping

Summary:
- Design and Configuration of a Service Mapping for each scoped Business Service.

Deliverables:
- Virtual workshops with key stakeholders to identify and scope the Business Service for the Service Mapping Implementation.
- Service Mapping Design and Configuration of the identified Business Service along with its initial data population in ServiceNow.
- Support to ensure that the Business Service gets automatically and consistently populated in subsequent discovery runs.



D.3. Discovery of WMI Devices

Summary:
- Discovery Configurations, supporting UI Configurations, Discovery Execution, Analysis of Discovery Logs and Troubleshooting for WMI Devices.

Deliverables:
D.3.1. Windows Servers
D.3.2. Windows Workstations



D.4. Discovery of SSH Devices

Summary:
- Discovery Configurations, supporting UI Configurations, Discovery Execution, Analysis of Discovery Logs and Troubleshooting for SSH Devices.

Deliverables:
D.4.1. Unix and Linux Servers
D.4.2. Unix and Linux Workstations



D.5. Discovery of SNMP Devices

Summary:
- Discovery Configurations, supporting UI Configurations, Discovery Execution, Analysis of Discovery Logs and Troubleshooting for SNMP Devices.

Deliverables:
D.5.1. SNMP Devices with out-of-the-box OIDs
D.5.2. SNMP Devices with custom OIDs



D.6. Discovery of Virtualized CIs and Software

Summary:
- Discovery Configurations, supporting UI Configurations, Discovery Execution, Analysis of Discovery Logs and Troubleshooting for Virtualized CIs and Software.

Deliverables:
D.6.1. Virtualized CIs (VMware / Hyper-V)
D.6.2. Software



D.7. Discovery of Application Instances

Summary:
- Discovery Configurations, supporting UI Configurations, Discovery Execution, Analysis of Discovery Logs and Troubleshooting for Application Instances.

Deliverables:
D.7.1. Database Instances
D.7.2. Application Server and Web Server Instances



D.8. Discovery of AWS and Storage

Summary:
- Discovery Configurations, supporting UI Configurations, Discovery Execution, Analysis of Discovery Logs and Troubleshooting for AWS and Storage.

Deliverables:
D.8.1. AWS via AWS Credentials
D.8.2. Storage via CIM Credentials



D.9. Custom Probe

Summary:
- Design and Configuration of a Custom Discovery Probe and Sensor, not available out-of-the-box.

Deliverables:
- Development and rigorous testing to ensure the Custom Discovery Probe and Sensor consistently discovers the scoped CIs.
- Supporting documentation to support and enhance the customizations.


Discovery FAQs

What if I require only one of the Solutions above?
We can deliver individual Solutions at $10,000 each (three for $25,000) over a fixed duration of six weeks.



What configurations and updates do you make to ServiceNow?
During Discovery we do make configurations or updates to ServiceNow limiting the impact to the Tables supporting Discovery, CMDB Table Hierarchy and its related Tables.




For more information, contact us at info@quicknexus.com