E. Configuration Management

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E. Configuration ManagementDownload the SOW

Implement the end-to-end Configuration Management Process in your organization to manage your CMDB.

Configuration Management Offering: $25,000 (Includes any three Solutions below)
Project Duration: 6 Weeks
A-la-carte: $10,000 per Solution



E.1. Configuration Management Process Workshop

Summary:
- Configuration Management Project Workshop and supporting training to help key resources Plan, Design, Operate, Report and Audit the CMDB leveraging the Configuration Management Process.

Deliverables:
- Virtual workshop with key stakeholders detailing all the core aspects of the Configuration Management Plan.
- Documentation of the existing processes in applicable sections of the Configuration Management Plan, highlighting gaps and exceptions to best practices.
- Functional recommendations to help address identified gaps, underpinned with a strategic CMDB roadmap captured as a part of the Configuration Management Plan.



E.2. Configuration Planning and Management

Summary:
- Identifying key roles and responsibilities for each of the critical functions of Configuration Management along with functional and technical training for the identified resources.

Deliverables:
- Virtual workshop focussing on the "Configuration Planning and Management" Phase of Configuration Management.
- Working individually with the identified resources to train and enable them to understand and operationally execute this phase within your organization.
- Exhaustive documentation of the Configuration Management Plan, corresponding to this Phase.



E.3. Configuration Identification

Summary:
- Identify the scope of Configuration Management for CI Classes, CI Relationships and CI Baselines and create a data dictionary to govern the CMDB.

Deliverables:
- Virtual workshop focussing on the "Configuration Identification" Phase of Configuration Management.
- Working individually with the identified resources to train and enable them to understand and operationally execute this phase within your organization.
- Exhaustive documentation of the Configuration Management Plan, corresponding to this Phase.
- Documentation of a Data Dictionary supporting the CMDB Design.



E.4. Configuration Control
Summary:
- Identify and execute recommendations to establish and enhance the existing Change Management Process to consistently reference and leverage the CMDB.

Deliverables:
- Virtual workshop focussing on the "Configuration Control" Phase of Configuration Management.
- Working individually with the identified resources to train and enable them to understand and operationally execute this phase within your organization.
- Exhaustive review and documentation of the Configuration Management Plan, corresponding to this Phase.
- Best practice recommendations, with supporting documentation for Change Management, the underpinning ITSM Process that enables operational Configuration Control.



E.5. Configuration Status Accounting and Reporting

Summary:
- Design and Configure CMDB Reports and CMDB Health Dashboard.

Deliverables:
- Virtual workshop focussing on the "Configuration Status Accounting and Reporting" Phase of Configuration Management.
- Working individually with the identified resources to train and enable them to understand and operationally execute this phase within your organization.
- Exhaustive review and documentation of the Configuration Management Plan, corresponding to this Phase.
- Design and Configuration supporting CMDB Reports and the CMDB Health Dashboard.



E.6. Configuration Verification and Audit

Summary:
- Leverage IT GRC to Design and Configure Control Test Definitions for the CMDB.

Deliverables:
- Virtual workshop focussing on the "Configuration Verification and Audit" Phase of Configuration Management.
- Working individually with the identified resources to train and enable them to understand and operationally execute this phase within your organization.
- Exhaustive review and documentation of the Configuration Management Plan, corresponding to this Phase.
- Design and Configuration for Control Test Definitions supporting the scoped CI Classes to optimize Data Certification Volume.


Configuration Management FAQs

What if I require only one of the Solutions above?
We can deliver individual Solutions at $10,000 each (three for $25,000) over a fixed duration of six weeks.



What configurations and updates do you make to ServiceNow?
During Configuration Management, we do make configurations or updates to ServiceNow limiting the impact to the CMDB Table Hierarchy and its related Tables.




For more information, contact us at info@quicknexus.com